Last updated: October 22, 2026.
Who we are and how to contact us
This notice concerns NineCrafts at https://ninecrafts.com. For support or a privacy request, email support@ninecrafts.com.
The site today
NineCrafts is preparing its marketplace for launch. This notice covers browsing, accounts, seller information and communications on the current site. Online payments are not enabled. We will update this notice to describe payment and other additional services before introducing them.
Information you provide
When you register, we store the account details you submit, including your email address and profile information. Seller registration can include shop, business and address information. If you submit listings, images, reviews or other content, the information intended for publication can be visible to other visitors. Avoid including private information in public content or location metadata in uploaded images.
When you contact us, we receive your email address, message and attachments. We use that information to answer your request, investigate the issue and keep relevant support records. Do not email passwords, full payment-card details or government identity documents. If verification is needed, we will explain what information is required and how to provide it appropriately.
Site operation and cookies
The site uses WordPress, WooCommerce and Dokan, with hosting and security services from SiteGround. Operating the site involves technical information such as IP addresses, browser information and requests to the server. This helps deliver pages, manage accounts and protect the site.
Login and shopping functions use cookies or similar browser storage to maintain sessions and cart state. You can manage cookies in your browser; blocking them may prevent login or cart functions from working. Links to another website are governed by that site’s privacy information when you visit it.
How information is used and accessed
Account information supports login, account administration and seller review. Listing information supports publication and browsing. Support information is used to handle the request for which it was supplied. Authorized administrators and service providers involved in hosting, security and communications may process information needed for those functions.
When ordering becomes available, the relevant seller will need order and delivery information to fulfill the purchase. Payment-service and fulfillment disclosures will be provided as those services are introduced. Do not send payment information by email.
Seller content and private evidence
The Seller Rules explain permitted uses of customer information and seller content. They also set restrictions on using private designs and evidence. Private seller information must not be used by NineCrafts’ supply operation to copy sellers’ work. Confidential design submissions and nonpublic source files must not be used to train a general-purpose generative AI model without separate, informed permission.
Any copying-report, jury or design-record process is subject to the confidentiality, limited-access and retention requirements in the Seller Rules. Publishing those requirements does not mean every planned service is already operating.
Retention and deletion
Account information remains stored while the account exists. Contacting us to close an account or request deletion starts a review; it does not automatically remove all related records. Information needed for an unresolved issue, security, applicable legal obligations or a documented preservation requirement may need to be retained. The specific evidence-retention rules in the Seller Rules continue to apply to those records.
Account closure and a personal-data deletion request are separate from any order or refund request. We will explain relevant limits when responding to a request rather than promise that all records disappear immediately.
Your requests
Email support@ninecrafts.com to ask about information associated with you, request a copy, correct it or request deletion. State the account email and the nature of your request; do not include sensitive identity documents in your initial message. We may need proportionate verification before releasing or changing private information. Applicable privacy rights and required response periods depend on your circumstances and governing law.
You can use this email route even if you cannot sign in. You may also raise a concern about how your information has been handled.
Changes
We will revise this notice as the site’s services and data practices change and identify the updated date. Material changes and any required permissions will be handled before the affected new use.